Privacy Policy

Timberlandusmart Privacy Policy

Timberlandusmart ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site"), purchase our products (including Timberland boots, clothing, and outerwear), or interact with our services. By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register an account, place an order, subscribe to our newsletter, contact our customer support, or participate in promotions. This information may include:
  • Contact details: Name, email address, phone number, shipping and billing address
  • Account information: Username, password (encrypted), order history, and preferences
  • Payment information: Credit/debit card details (processed through secure third-party payment processors; we do not store full payment details)
  • Communication data: Content of emails, messages, or calls with our customer support team
We also automatically collect certain non-personal information when you use our Site, such as your IP address, browser type, device information, browsing history (including pages viewed and products searched), and usage patterns. This information is collected through cookies, web beacons, and similar tracking technologies to improve our Site and your shopping experience.

2. How We Use Your Information

We use the collected information for the following purposes:
  • Process and fulfill your orders: Verify your identity, process payments, ship products, and send order confirmations and tracking updates
  • Provide customer support: Respond to your inquiries, resolve issues, and assist with returns, exchanges, or other requests
  • Improve our Site and services: Analyze user behavior, optimize website functionality, and develop new products or features based on customer needs
  • Send marketing communications: Share promotions, discounts, new arrivals, and other relevant updates (you can opt out at any time by clicking the "unsubscribe" link in our emails)
  • Ensure security: Detect and prevent fraud, unauthorized access, or other malicious activities
  • Comply with legal obligations: Adhere to applicable laws, regulations, or legal processes

3. Disclosure of Your Information

We do not sell, rent, or lease your personal information to third parties for marketing purposes. We may disclose your information to the following parties only as necessary to fulfill the purposes outlined in this Policy:
  • Third-party service providers: Companies that assist us with order processing, payment handling (e.g., PayPal, Stripe), shipping (e.g., FedEx, UPS), email marketing, and website analytics. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
  • Legal authorities: If required by law, court order, or government request, or to protect our rights, property, or the safety of our customers or others.
  • Business successors: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner to continue providing services to you.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption (for sensitive information such as payment details), secure server storage, access controls, and regular security audits. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:
  • Access and correction: You can access, review, and update your personal information by logging into your account or contacting us at [email protected].
  • Opt-out of marketing: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly.
  • Data deletion: You may request the deletion of your personal information, subject to certain legal obligations (e.g., retaining order records for tax purposes). Please contact us at [email protected] to submit a deletion request.
  • Cookie preferences: You can manage or disable cookies through your browser settings (note that disabling cookies may affect certain features of our Site).

6. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media platforms, Timberland’s official site). This Privacy Policy does not apply to these third-party sites. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their privacy policies before providing any information.

7. Children’s Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will promptly delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technologies. When we make changes, we will update the "Last Updated" date at the bottom of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: [email protected]