Shipping Policy

Timberlandusmart Shipping Policy

This Shipping Policy outlines the details of order processing, delivery, and related services for all purchases from Timberlandusmart (including Timberland boots, clothing, and outerwear). By placing an order on our website, you acknowledge and agree to the terms outlined below. For any shipping-related questions, contact our support team at [email protected].

1. Free Worldwide Shipping

We offer free standard shipping on all orders, regardless of order value, to every country and region worldwide. There is no minimum purchase requirement to qualify for free shipping—all Timberland products you order will be delivered to your designated address at no additional shipping cost.

2. Order Processing & Dispatch Time

After you place an order and we confirm payment, our team will process your order within 1-3 business days. Processing time includes order verification, product quality inspection, and packaging. You will receive an order confirmation email immediately after placing your order to confirm we have received your request. Once your order is dispatched from our warehouse, we will send a separate shipping confirmation email containing a tracking number and a link to monitor your package’s delivery status.

3. Estimated Delivery Time

Following dispatch, the estimated delivery time for all orders (domestic and international) is 6-12 business days. Please note that this is an approximate timeframe and may be extended due to factors beyond our control, including but not limited to customs clearance procedures, carrier delays, public holidays, or unforeseen logistical issues. Delivery times are calculated from the date of dispatch, not the date of order placement.

4. Shipping Destinations

We ship to all countries and territories worldwide. When placing your order, please provide a complete and accurate shipping address (including postal/zip code, contact phone number, and any necessary delivery instructions) to ensure smooth delivery. We are not responsible for delivery delays or failures caused by incomplete or incorrect address information.

5. Tracking Your Order

Once your order is dispatched, you can track its progress using the tracking number provided in the shipping confirmation email. The tracking link will direct you to our logistics partner’s platform, where you can view real-time updates on your package’s location and estimated delivery date. If you do not receive a tracking number within 4 business days of placing your order, please contact our support team for assistance.

6. Delivery Responsibilities & Inspections

Please inspect your package carefully upon delivery. If the package is damaged, or if items are missing or defective, you must notify us within 48 hours of receipt. Contact [email protected] with your order number, photos of the package (including the outer packaging and any damage), and details of the issue. We will work with our logistics partners to resolve the problem promptly, which may include arranging a replacement, refund, or other appropriate solution.

7. Customs & Duties (International Orders)

While our free shipping covers the cost of delivery, it does not include any customs duties, taxes, or fees imposed by the destination country. These charges (if applicable) are the responsibility of the recipient and will be collected by the local customs authority or delivery carrier upon delivery. We recommend checking with your local customs office for information on potential duties or taxes before placing your order, as Timberlandusmart has no control over these charges and cannot predict their amount.

8. Order Cancellations & Modifications

If you need to cancel or modify your order (e.g., change the shipping address), please contact us immediately at [email protected]. We can only process cancellations or modifications if your order has not yet been dispatched (i.e., within the 1-3 business day processing window). Once your order is shipped, we cannot cancel or modify it, and you will need to follow our return policy if you wish to return the items.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our logistics partners, business practices, or legal requirements. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of our website and placement of orders after changes are posted constitute acceptance of the updated policy.