Refund Policy

Timberlandusmart Refund Policy

At Timberlandusmart, we want you to be fully satisfied with your purchase of Timberland boots, clothing, and outerwear. This Refund Policy outlines the terms and conditions for requesting and processing refunds, ensuring a transparent and straightforward experience for all customers. If you have questions about refunds, please contact our support team at [email protected].

1. Eligibility for Refunds

To qualify for a refund, your return must meet the following criteria:
  • The request is submitted within 30 days of the delivery date of your order.
  • The item(s) are in unused, unwashed, and undamaged condition, with all original tags, packaging, and accessories intact.
  • The item(s) are not customized, limited-edition, or marked as "final sale" (unless defective, as outlined in Section 3).
  • You provide a valid order number and proof of purchase (e.g., order confirmation email).

2. How to Request a Refund

To initiate a refund, follow these steps:
  1. Contact our customer support team at [email protected] with your order number, a list of the item(s) you wish to return for a refund, and a brief explanation of your request.
  2. Our team will review your request within 24 business hours. If approved, we will send you a prepaid return shipping label via email.
  3. Package the eligible item(s) securely and ship them back to us using the provided label. Please include a copy of your order confirmation or a note with your order number inside the package.
  4. Once we receive and inspect the returned item(s) (typically within 3-5 business days of delivery to our warehouse), we will confirm that they meet our refund eligibility criteria.

3. Refunds for Defective or Damaged Items

If you receive a defective, damaged, or incorrect item (e.g., wrong size, wrong style), you may request a full refund within 90 days of the delivery date. To process this refund:
  • Contact [email protected] with your order number and clear photos/videos of the defect, damage, or incorrect item.
  • We may request the item to be returned (at our expense) for inspection, or we may waive the return requirement at our discretion.
  • Upon verification, we will process a full refund, including any original shipping costs you paid for the order.

4. Refund Processing & Timeline

Once your returned item(s) are approved for a refund:
  • Refunds will be issued to your original payment method (e.g., credit card, PayPal) within 5-7 business days.
  • Please note that processing times may vary depending on your payment provider; it may take an additional 3-10 business days for the refund to reflect in your account.
  • Original shipping costs (if any) are non-refundable for standard returns (i.e., returns not due to defect, damage, or our error). Only the cost of the item(s) will be refunded.
  • Gift card purchases will be refunded as store credit to a new Timberlandusmart gift card, which will be sent to your email address.

5. Non-Refundable Items

The following items are non-refundable, unless they are defective or we made an error in your order:
  • Customized or personalized items (e.g., embroidered boots, monogrammed clothing).
  • Limited-edition items marked as "final sale" at the time of purchase.
  • Item(s) that have been used, washed, damaged, or have missing tags/packaging.
  • Gift cards (physical or digital).

6. Cancellations & Pre-Delivery Refunds

If you wish to cancel your order and request a refund before it has been shipped, contact [email protected] immediately with your order number. We will process a full refund within 2-3 business days if the order has not yet been dispatched. If the order has already been shipped, you will need to follow our standard return and refund process outlined in Section 2.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time to align with changes in our business practices or legal requirements. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly. We recommend reviewing this policy periodically before making a purchase.